Your Pet Business’s Secret to

More Bookings &

Sustainable Growth

Are your calls for information converting into profitable reservations?

Every day, potential clients are calling your business. But what happens next?
Are they met with confident, clear information that leads to a booking?
…Or does uncertainty and a busy front desk cause you to waste precious marketing dollars and miss new client opportunities?

Our First Impressions Audit will give you clarity.

Here’s what we do:

  • Conduct a mystery shopping call to your facility

  • Review your current reservation flow

  • Deliver a Conversion Insight Summary with simple, actionable recommendations

You’ll discover exactly where your team shines, and we’ll show you where there’s room for growth.

Request Your Audit

Why Pet Care Facilities

Love Working with MRP

We turn “Hey, I just had a couple of questions…”

into, “See you next week!”

Increase Revenue 

Our Reservation Specialists turn “calls for information” into profitable reservations! Our team is trained and mentored by Paramount Success Group, known for helping clients achieve record-setting growth year after year. At MRP, our meaningful conversations result in reservations that maximize revenue and profits.

Save on Overhead

No more juggling job ads, interviews, training, onboarding,  sick days, and turnover stress! With MRP, you’ll have at least two Reservation Specialists and a Performance Coach on your team without the overhead of all those positions.

WOW Pet Parents at Every Touchpoint

Rest easy knowing that you have highly trained and compassionate Reservation Specialists representing your business. We educate pet parents about your unique features, services, and protocols, and take detailed notes about each pet, so your front desk team is ready to provide exceptional and memorable in-person experiences that keep clients coming back.

Deliver Consistent Results

We take the time to learn every detail about your business so pet parents and your employees see us as trusted members of your team. We monitor calls and provide consistent coaching to ensure every conversation is warm, accurate, and aligned with your standards, whether it’s day one or day one hundred.

Your Client

Journey with

My Reservation People

Here’s what happens when you partner with MRP, from the first inquiry to the happy tail wag at check-in.

Start your Journey

FAQ

  • A Reservation Specialist ensures that every inquiry is answered promptly, professionally, and with an emphasis on building trust and making a profitable reservation. Many doggie daycares, boarding facilities, groomers, and trainers miss revenue opportunities simply because their team is too busy to nurture leads properly.

    A Reservation Specialist turns inquiries into paying clients, freeing your on-site team to focus on what they do best: caring for pets and their humans.

  • If you're:

    • Spending precious marketing dollars but not converting leads

    • Answering calls only to send pet parents to your website to “fill out a form,” and just hoping they will follow through

    • Struggling to keep up with inquiries

    • Relying on your front desk team to “upsell” when they should be focused on client agreements, updated vaccinations, accurate invoices, and making pet parents deliriously happy

    • Relying on your team to juggle too many roles

    • Interested in increasing your average revenue per pet and overall profitability

    …it’s time to consider a Reservation Specialist.

  • Your calls are seamlessly forwarded to our trained team, who act as an extension of your business. We answer using your company’s name, follow your specific booking protocols, and handle client requests using detailed information from your Homebase by MRP custom knowledge base tailored to your facility.

    To your clients, it feels like they're speaking directly to your in-house team.

  • You totally can, however, hiring an off-site Reservation Specialist offers several advantages:

    • Cost-Effective: No overhead like benefits, workspace, or equipment.

    • Consistent Coverage: No gaps due to lunch breaks, sick days, or vacations.

    • Specialized Expertise: Our team is trained specifically in pet care reservations and sales. This isn’t just a receptionist role.

    • Scalable: We grow with your business, adjusting coverage as needed.

    • Focus: On-site staff stay engaged with clients and pets, while we focus entirely on maximizing bookings.

  • Our pricing varies based on a few key factors… primarily how many inquiries your business receives and how much phone support you'll need.

    Some pet care businesses need one or more full-time Reservation Specialists, while smaller businesses may be able to share a Reservation Specialist who represents more than one facility. We’ll work with you to create a custom plan that fits your volume and budget.

    The best way to get accurate pricing? Schedule a quick discovery call. We’ll learn about your needs and provide a transparent, tailored quote.

  • We agree that people prefer to text or go online for many transactions, but pet care is not a transactional business. Pets are living souls and when we let a pet parent know that it’s important that we speak with them so we can learn all about their pet and their wishes, they are shocked and so appreciative that we would take the time to help them feel confident about their decision for their furry family member.

  • That’s great! We agree with making it as easy as possible for pet parents to request information and reservations through various online channels. However, this is an industry built on trust, empathy, and compassion, and we have proven that by calling all new pet parents to make a personal connection, build trust, and explain the options that are available, we consistently make reservations that include a higher level of services which drastically increases a our clients average revenue per pet. This helps our clients work smarter not harder!